Terms & Conditions
The following terms and conditions apply in undertaking your travel with our company.
1. Advance tour deposit
Once you have confirmed your travel to Bhutan you are required to transfer the payments in advance to our company. This in turn is deposited to the Tourism Council of Bhutan to secure your visa approval prior to your arrival.
2. Cancellation policy
The following refund applies to the tour payments made by you in the event of cancellations:
100% refund if cancellation is done in and more then 45 days before arrival date to Bhutan
80% refund if cancellation is within 21-44 days before arrival date to Bhutan
60% refund if cancellation is within 14-20 days before arrival date to Bhutan
30% refund if cancellation is within 7-13 days before arrival date to Bhutan
20% refund if cancellation is less than 7 days before arrival to Bhutan
No refund if cancellation done after arrival in Bhutan
The refund policy for the DRUK AIR and BHUTAN AIRLINES will depend on the type of ticket and the company’s existing rules.
Further, please note that for any refunds the bank transfer charges will be deducted from the total refund.
3. Details for Visa approval
You are required to submit a scanned copy of your valid passport.
4. Acceptance of risk
Your participation in the tours could involve a degree of personal risk. So while we are fully concerned over your personal safety you bear the responsibility. Therefore you acknowledge that your decision to travel with our company is made in light of consideration of this information and you accept that you assume the personal risks attendant upon such travel.
5. Travel Insurance
You are responsible to make your own travel insurance.
The Tourism Council of Bhutan regulates all tourism related activities in Bhutan. The existing travel agencies are registered with them, and they also fix the daily tariff rates. Thirty-five percent of the daily tariff goes directly to the Government of Bhutan. These funds are used by the government for the socioeconomic development of Bhutan, and hospitals, schools, and roads, etc., are built and maintained with the income.
The current daily tariff is as follows:
1. Individual tourists and smaller groups of less than three persons shall be subject to surcharge, over and above the minimum daily rates applicable, as follows:
Single individual – $40 USD per nights accommodation.
Group of 2 – $30 USD per nights accommodation per person.
Children under the age of 12 will be waived the 35% government royalty.
2. The minimum daily package rates shall be inclusive of the following:
a. government taxes
b. charges for accommodation
c. Food (breakfast, lunch and dinner)
d. service of guides
e. transport within Bhutan
f. riding ponies and pack animals on treks
3. The rates given above are applicable per tourist per night halt in Bhutan. On the day of departure, the local agents host obligation shall be limited to breakfast only and any extra requirements shall be payable on actual basis.
4. The rates shall apply uniformly irrespective of locations and the type of accommodation provided/asked for. These standard accommodations are approved by the Tourism Council. In few places there are luxury resorts and if you chose to stay in these, the cost will be an additional surcharge and will depend on the types of rooms requested.
MAKING YOUR TOUR PAYMENTS
Your tour payments and airfares need to be transferred prior to your arrival to secure your visa, bookings on Druk Air and hotel confirmation. Bank transfer details will be stated on your invoice.
Valid passports and an entry visa are essential. The existing tourism policy of Bhutan does not allow entry visa to be obtained from any Bhutanese embassies. In fact visa clearances are given by the Tourism Council of Bhutan only upon receipt of full advance tour payment before the final visa issuance by the Department of Immigration in Thimphu. Visas cannot be approved on arrival in Bhutan and therefore the approval must be obtained before departing for Bhutan. Your flight into Bhutan will not allow you to board their flight without prior visa clearance. At your port of entry your visa will be stamped in your passport.
Our company will obtain your visa within a maximum of four working days on condition you have transferred all your tour payments and also provided a scanned copy of your valid passport.